Returns, Refunds and Exchanges

Returns

Returns will only be accepted if the product is returned in its original packaging and clean and unused. Please contact us prior to sending your parcel back via [email protected]

Shipping costs for refunds are at the purchasers expense. The original postage will not be refunded.

Always check the contents of your delivery against the invoice provided via email. If there has been a discrepancy please report it to us within 5 working days of receiving your goods. Product exchanges are allowed (see below) provided the product is unused and in new condition and returned to us within 30 days of purchase.

For any returns, please note that all postage costs are to be paid by the purchaser.

Please post back to:

Aussie Grazers
Unit 7 / 1-13 Childs Road
Chipping Norton NSW 2170

The original shipping costs are not refunded and therefore will be deducted from your refund.

Refunds

If any hay net is shown to have a manufacturing fault upon removing the hay net from its packaging then we will gladly exchange the hay net for a new one. Please supply details via email in the form of adequate photos. Please contact us immediately when you have identified a problem upon opening your product.

If your item is damaged or defective in some way, then please contact us immediately with photos and we will replace your item if deemed a fault with the product supplied at our expense for postage.

Please Email us with the details via [email protected]

Once your hay net is in use, we do not offer set warranty on our hay nets as we do not know how an individual horse will behave with the hay net, how it is used, and if the usage instruction were followed. With this in mind however, we have a customer first approach, and are more than willing to work with all our customers to ensure they are satisfied with the products and service they have received from Aussie Grazers.

Of course all products are covered by Australian Consumer Guarantee. Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.

Exchanges

If you receive your order and wish to swap for a different size, then we are happy to accommodate this, however postage is to be at your expense both ways.